2/29/2024 0 Comments Callcenter avianca![]() Fortunately, I had come prepared with a suggestion of my own - to rebook me on the nonstop from Newark (EWR) to Lima (LIM), operated by Avianca partner United. That's when I came across the following message, and an entirely new itinerary:Īn agent picked up quickly, but she couldn't find suitable alternatives. So rather than write the intended review, I decided to prepare a post detailing my cheap business-class experience overall - a decent compromise considering the incredible deal.Įager to begin my adventure, I used Avianca's app to check in on Sunday morning, 24 hours before my departure to Bogota. I checked the aircraft assigned to the next day's flight, hoping to switch to that, instead, but it had also been replaced by the older plane. Since part of my goal was to review the new A330 seat, this change was far from ideal. That's when I noticed that my A330 with the new 1-2-1 seats had been replaced by the older 2-2-2 configuration. ![]() I selected a seat in the smaller rear cabin and didn't revisit the booking until a couple days before departure. While I wasn't originally booked on the 787, I was very pleased to see that it had been assigned to my BOG-LIM leg a few weeks ago. Still, I was hoping to luck out with on-time departures and friendly staff - plus an opportunity to experience the new seat on both Avianca's A330 and 787 Dreamliner. JT ended up booking a similar deal, but didn't seem thrilled with his Avianca experience overall. It's a solid lie-flat biz product - similar to the reverse-herringbone model you'll see on a handful of other carriers, including American and Cathay Pacific.īy signing up, you will receive newsletters and promotional content and agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. A Great Business-Class DealĪvianca has made a name for itself among frequent travelers - not for its new planes or exceptional service, but rather for the carrier's unexplained (and often quite lengthy) delays, and poor customer service, often related to its call center and phone agents.įor that reason, I had done my best to avoid traveling on Avianca myself - that is until JT Genter and I came across Avianca's new business-class seat, available on the 787 and a small number of A330s. ![]() I ended up spending an hour on the phone with Avianca's call center this Sunday, and while the agent and supervisor both had a solid command of the English language, their solutions - and approach - left me with no desire to do any business with the airline again. The call center employees' English isn't always great, hold times are long, and agents are ill-trained in partner bookings." ![]() Richard Kerr sums it up best in his post Everything You Need to Know About Avianca Lifemiles: "Calling Avianca for anything is extremely painful, so always try and book online first. The issue has to do with the human element of the airline's otherwise incredibly appealing redemption opportunities. The airline offers phenomenal sales on the purchase of frequent flyer miles in its LifeMiles program, and as a member of the Star Alliance, that meant opportunities to book premium-cabin awards on a range of top airlines at a fraction of the usual cash price, such as one-way North America to Europe for 87,000 miles in Lufthansa first class.įor me, there was always one big holdup, though, which has kept me from taking advantage of these otherwise irresistible LifeMiles deals - and, for years, even publishing news about the mileage sales on this site, given the challenges readers had experienced in the past. For years, I've heard mixed reports about booking travel through Avianca.
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